YUSOURCE SMART SOLUTIONS

Shipping Policy

Effective Date: 12/11/2024
Website: https://yusource.com

1. Order Processing

All orders are processed only after full payment confirmation.

• Order preparation time: 2–3 working days

• Orders are not processed on Sundays or public holidays.

• Orders cannot be modified or cancelled once confirmed.

If there is any delay due to stock availability or verification, the customer will be informed.

2. Shipping Timeline

Our products may be sourced internationally and routed through our Delhi warehouse before final dispatch.

Estimated delivery timeline:

• Overseas transfer to Delhi warehouse: 7–14 working days

• Final delivery within India after arrival: 2–5 working days

Delivery timelines are estimates and not guaranteed.

3. Tracking Information

Tracking details will be shared once the shipment is dispatched from the overseas warehouse or local dispatch center.

Customers are requested to wait for tracking updates and avoid repeated follow-ups before dispatch confirmation.

4. Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout or on the invoice.

Shipping fees are non-refundable once the order is dispatched.

5. Delivery Delays

Delivery timelines may vary due to:

• Customs clearance procedures

• Regulatory inspections

• Courier partner delays

• Weather conditions

• Public holidays

• Force majeure events

YUSOURCE Smart Solutions is not responsible for delays caused by factors beyond our control.

6. International Shipping

For international shipments:

• Delivery timelines vary depending on destination country.

• Import duties, customs charges, VAT, or other local taxes (if applicable) are the responsibility of the customer.

• The company is not responsible for customs delays or clearance issues.

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

• Re-shipping charges will apply.

• The company is not liable for delivery failure due to incorrect information.

8. Failed Delivery Attempts

If delivery fails due to:

• Customer unavailability

• Refusal to accept delivery

• Incorrect contact details

The order may be returned to us. Re-dispatch will require additional shipping payment.

9. Damaged Package During Transit

If you receive a visibly damaged package:

• Do not accept the delivery, or

• Record a full unboxing video while opening

Claims for transit damage must be supported with proper unboxing video proof.

Without unboxing video evidence, damage claims may not be accepted.

10. Risk & Ownership

Risk of loss and ownership of products transfer to the customer upon successful delivery to the shipping address provided at checkout.

11. Important Notice

Customers are advised to:

• Provide accurate shipping details

• Record unboxing video upon delivery

• Review product specifications before purchase

Placing an order confirms acceptance of this Shipping Policy.

For shipping-related inquiries:

YUSOURCE Smart Solutions
Email: info@yusource.com
Phone: +91 88944 29063