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Refund Policy

YUSOURCE SMART SOLUTIONS

Refund Policy

Effective Date: [12/11/2024]
Website: https://yusource.com

1. General Refund Policy

At YUSOURCE Smart Solutions, all products are quality-checked and verified before dispatch.

Refunds are strictly limited and will only be considered under the specific conditions mentioned in this policy.

All other sales are final.

By placing an order, the customer agrees to this Refund Policy without exception.

2. No Refund Policy

Refunds will not be provided in the following cases:

  • Size or fit issues

  • Comfort preference

  • Change of mind

  • Personal dissatisfaction

  • Compatibility expectations

  • Minor cosmetic variations

  • Delay caused by logistics or customs

  • If no verified manufacturing defect exists

Products that are:

  • Opened

  • Used

  • Worn

  • Connected

  • Charged

  • Modified

  • Adjusted

  • Handled by third parties

are not eligible for refund.

3. Refund Eligibility (Manufacturing Defect Only)

Refunds will only be considered if:

  • A genuine manufacturing defect is reported

  • The issue is reported within 7 calendar days from the date of delivery

  • Proper unboxing video proof is provided

  • The product is unused and in original condition

  • The defect is verified by our inspection team

Any claim raised after 7 calendar days from delivery will not be accepted under any circumstances.

Inspection decisions made by YUSOURCE Smart Solutions are final and binding.

4. Mandatory Unboxing Proof

Customers must record a complete unboxing video showing:

  • Sealed outer packaging

  • Shipping label

  • Opening process

  • Product condition

Failure to provide proper unboxing video proof may result in claim rejection.

This is mandatory to verify:

  • Transit damage

  • Missing items

  • Wrong product claims

  • Manufacturing defect claims

5. Anti-Swap & Fake Product Protection

To prevent fraud and product swapping:

  • All products are shipped with identifiable markings, serial numbers, or internal verification codes.

  • Returned products are thoroughly inspected.

If any of the following is detected:

  • Product swapping

  • Fake, duplicate, or non-original item

  • Missing original components

  • Intentional damage

  • Tampering or alteration

The refund request will be immediately rejected.

The returned product will be sent back to the customer at their expense, and further legal or commercial action may be taken if necessary.

6. Refund Process

If a manufacturing defect is verified:

  • The company may first offer a replacement (subject to stock availability).

  • Refunds are not automatic and remain at the sole discretion of the company.

If approved:

  • Refund will be processed to the original payment method.

  • Processing time may take 5–10 working days depending on banking channels.

Shipping charges, customs duties, or handling fees are non-refundable.

7. Maximum Liability

Under no circumstances shall the company’s liability exceed the product invoice value.

Indirect or consequential damages are not covered.

8. Important Notice

If you are unsure about:

  • Product specifications

  • Compatibility

  • Size or fit

  • Usage responsibility

Please clarify before placing your order.

Placing an order confirms full understanding and acceptance of this Refund Policy.

For refund-related inquiries:

YUSOURCE Smart Solutions
Email: info@yusource.com
Phone: +91 88944 29063

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