🔖 Policies & Information

Return Policy:

• Products can be returned within 14 days of delivery only if damaged upon arrival or due to shipping issues.
  
  

• All returns must be sent back to our warehouse in Shenzhen at the customer's expense.
  
  

• No returns will be accepted if the product is found to be intentionally damaged, misused, or altered.
  
  

• If a return is accepted, only a partial refund will be issued depending on the condition of the returned product and case evaluation.
  
  

• In case of issues, contact our sales team with clear photos or videos showing the problem, both before and after usage.
  
  

• No refunds or returns are allowed once the product is bought and delivered, except for verified technical errors.
  
  

Warranty & Guarantee:

• All products come with a 2-year warranty, which covers manufacturing defects and technical errors.
  
  

• Warranty coverage depends on usage conditions, product handling, and the nature of the issue.
  
  

• Claims outside of warranty conditions (e.g., accidental damage, water exposure, or misuse) will not be entertained.
  
  

• In case of warranty claims, detailed photos/videos and a description of the issue are required.